by Värmland County Administrative Board, Sweden
In For Care: Informal care and voluntary assistance: Innovation in service delivery in the North Sea Region
SUMMARY ✎
This guide will help you to innovate together with SMEs, knowledge institutions, public administration and end-users.
The Quadruple Helix is an innovation and collaboration model with a citizen/end-user perspective. It is useful in an innovation process where the citizens needs are central, as for example in health care and public e-services.
When creating an innovation, there is often a lack of involvement of the citizens and end-users. Using the Quadruple Helix and involving the citizens in the development of an innovation can lead to more successful, user-oriented innovations. The end users will be more likely to accept and use the innovation. It will also have a greater social benefit at a lower cost and improve empowerment of the citizens, who will increasingly experience trust towards the innovators and become an active part of the innovation system.
Content
1. Quadruple Helix in the In For Care-project
- 1.1 Objective 1
- 1.2 Objective 2
- 1.3 Objective 3
2. A Quadruple Helix approach
- 2.1 Why a Quadruple Helix approach
- 2.2 Who are the Quadruple Helix actors?
- 2.3 Choose the methods
- 2.4 Interaction of the Quadruple Helix actors
3. Two examples of approaches
- 3.1 Living Labs
- 3.2 Service Design
4. Examples of Methods
- 4.1 Brainstorming
- 4.2 Co-creation
- 4.3 Customer Journeys
- 4.4 Focus group
- 4.5 Hackathon
- 4.6 Open Space
- 4.7 Personas
- 4.8 Round-table Workshops
- 4.9 Workshop
5. Mapping
6. Next steps
7. Useful links
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